NEED HELP?
Our Co-Managed Support
Fits When:
You have internal IT, but it needs reinforcement
You want confidence that security updates are being handled and nothing is being missed
Small tech issues are pulling focus from more crucial projects and maintenance
Your internal staff retains control while gaining support
Our Fully Managed Support
Fits When:
You don’t have dedicated IT staff—or that role is changing
You want routine maintenance, updates, and alerts off your plate
Day-to-day system monitoring and fixes need to be fully handled
You prefer a single team accountable for system health
Why County Offices Work With LocalGov
County offices are under pressure to do more with limited staff, aging systems, and increasing cybersecurity threats. We help you keep technology reliable and secure so your team can stay focused on serving the public.
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Reduce staff downtime – Quick remote support keeps employees working instead of waiting on fixes.
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Relieve pressure on small IT teams – Ideal for 1–2 person IT departments that need extra hands and expertise.
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Strengthen cybersecurity – Practical protections, including multi-factor authentication and proactive monitoring.
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Control IT costs – Predictable monthly services instead of surprise break/fix bills and large capital projects.
For over 20 years, we’ve helped local governments stay protected, resolve issues before they become problems, and get the most out of their IT systems.
FULLY MANAGED vs CO-MANAGED IT SERVICES
Choose one or choose them all, we will tailor to your needs
Co-Managed
IT Support
For counties with a small, overloaded IT team.
We work alongside your 1–2 person IT department to provide:
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Help desk support to handle everyday user tickets
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Remote monitoring, alerts, and patch management
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Managed security stack (AV/EDR, MFA, monitoring)
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Escalation help for complex issues and incidents
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Project support for upgrades, migrations, and rollouts
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After-hours and vacation coverage
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Help building and maintaining IT documentation
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Vendor coordination (we join calls, triage, and track issues)
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More capacity for strategic work instead of just tickets
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Regular check-ins with your IT staff to review performance and needs
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Optional training and knowledge transfer on tools and best practices
Outcome: Your IT staff isn’t doing everything alone—and has time to focus on higher-priority work.
Fully Managed
IT Support
For counties with little or no internal IT staff.
We act as your IT department—what you get:
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A complete outsourced IT department for your county
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Unlimited remote help desk support (phone, email, portal)
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On-site support for issues that can’t be fixed remotely (per agreement)
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Remote monitoring and management of PCs, servers, and network devices
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Proactive patching and updates for systems and core applications
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Managed security tools (AV/EDR, MFA, monitoring)
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Backup and recovery setup, monitoring, and periodic test restores
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Network design, installation, and support (within agreed size/scope)
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Hardware lifecycle planning and procurement assistance
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New user onboarding/offboarding (accounts, access, equipment)
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Documented environment (assets, diagrams, secure credential vault)
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Regular health, ticket, and security reports
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Strategic IT planning and budgeting (vCIO)
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Coordination with your other technology vendors
Outcome: Your offices stay up and running without the need to hire additional full-time IT employees.
WHAT WE TAKE OFF YOUR PLATE
We can help to keep your staff productive!
Online & Phone Technical Support Services
Your staff gets friendly, real-time support for:
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Lock-outs
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“Frozen” computers
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Printer problems
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Other day-to-day issues that slow down office work.
Remote Hardware Support & Replacement
Keep your county’s hardware running smoothly—without waiting on on-site visits.
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Quickly diagnose and resolve hardware issues remotely
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Minimize downtime for staff across all offices and buildings
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Identify when equipment should be repaired vs. replaced
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Recommend the right replacement devices for your needs and budget
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Set up and configure new hardware so it’s ready for staff to use
Day‑to‑Day Software & Hardware Support
Keep your county’s software and equipment performing at their best.
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Support for essential office tools used across departments
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Assistance with department-specific and line-of-business applications
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Troubleshooting performance issues that slow staff down
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Ensuring software and hardware work smoothly together
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Ongoing adjustments and updates to maintain reliability and speed
MONITORING SERVICES
DATTO RMM AGENT
DATTO RMM DASHBOARDS
Datto RMM monitors all network-based devices using industry best-practice monitoring policies, as supplied directly from Datto or from custom rules designed by “Solutions”. Strong and reliable remote monitoring through Datto RMM allows us to be proactive and eliminate problems before
they occur.
A lightweight, non-intrusive software application that is installed on computers and servers that checks in with the dashboard. The use of an agent allows for update management and software patch management and quickly alerts of any issues on the device, whether the device is on your network or offsite.
A powerful, cloud-based, centralized site allows you to view asset health, performance information, and current alerts, as gathered by the agents and network nodes.
DATTO NETWORK NODES
CONTINUOUS MONITORING
Servers and workstations that retrieve information and monitor devices that can’t have an agent installed. With remote monitoring via network nodes, we are notified of any pending issues on all manner of devices, including switches, firewalls, printers, and anything else on the network.
Ensures your network and devices remain available and reliable. The system tracks network and device availability, identifies pre-failure indicators before problems occur, and delivers real-time alerts to keep you informed. Optional monthly reports provide clear insight into performance and overall network health.
ONSITE MANAGER
YOUR VIRTUAL CIO
A small, Solutions-owned computer that functions as a network node, a software repository, and a remote access point that allows us to assess your network.
Let us serve your small business or organization as your Virtual Chief Information Officer. As your vCIO we will manage and engineer custom solutions for your networking and computing needs.
Frequently Asked Questions
Do you replace our existing IT department?
No. If you have internal IT staff, we work alongside them. We handle day-to-day support, monitoring, and projects so they’re not overwhelmed.
What if we don’t have any IT staff?
That’s fine. Many counties rely on us as their fully managed IT department. We handle support, security, and planning for you.
How do you support multiple buildings or remote offices?
We provide remote support and secure network setups that connect offices and departments across buildings and locations.
How is pricing structured?
We typically provide a predictable monthly fee based on the number of users, devices, and offices we support. After a short assessment, we’ll give you a clear proposal. We will walk you through the process to help determine what is right for your office needs.
Can you work with our existing software and vendors?
Yes. We regularly work with existing applications, hardware, and county vendors. Our goal is to make your current environment more stable, secure, and manageable.
