Support Services
Dedicated to Helping You
Support Services Built on Reliability
At LocalGov, our support team is dedicated to one goal — keeping your county running without interruption. We deliver state-specialized, dependable, knowledgeable support across every product line, ensuring you have the help you need when you need it.
Our support specialists understand local government systems inside and out — and take pride in resolving issues quickly and effectively.
You need information, support, and education for our products, and that is why we created The Hub—your centralized resource for all support and training needs.
The Hub is designed to streamline your experience by offering:
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Easy access to our ticketing system to submit and track support requests
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A library of recorded training sessions to help you get the most out of our solutions
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Monthly and quarterly newsletters to keep you informed on updates and best practices.
Whether you need assistance or want to expand your knowledge, The Hub is your go-to platform for comprehensive support and continuous learning!
Need Access to the Hub?
Email the following for your invitation to join the Hub for your product:
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CAI - caiservice@harriscomputer.com
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DELTA - deltasupport@harriscomputer.com
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INFOCON - infoconsupport@harriscomputer.com
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SOLUTIONS - solutionssupport@harriscomputer.com
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TBS - tbs@harriscomputer.com
MEET THE MANAGERS WHO KEEP IT ALL RUNNING
Manager | Financial & Payroll Expert
Specialization: Treasurers/Auditors - Financial, Engineers, Recorders, Human Resources
Years of Experience: 15+
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Hannah brings over 15 years of experience in leading high-performing teams and enhancing operational efficiency. She specializes in managing cross-functional efforts to deliver services in finance, payroll, taxation, and administration.
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With a focus on strategic planning and strong relationship-building, Hannah ensures the smooth delivery of services. She is dedicated to continuous improvement, fostering team development, and creating scalable systems that drive long-term success.
Hannah Bouvier
Manager | Print & Mail, INFOCON Tax Expert
Years of Experience: 20+
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Leroy Graham serves as a Manager of Research and Development/Client Services at Harris, bringing over 20 years of experience in Information Technology and application support. With a strong background in managing diverse software applications across departments, Leroy plays a critical role in aligning technology solutions with client needs and organizational goals.
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Highly detail-oriented and structured in his approach, Leroy excels at driving process improvement, coordinating cross-functional teams, and delivering high-quality support and training. His leadership ensures that both internal teams and clients receive clear guidance and reliable solutions, making him a central figure in the continued success and innovation of Harris software products.
Leroy Graham
Manager | Client Success & Training
Specialization: All LocalGov
Years of Experience: 20+
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Chad has been part of the Harris family for the past 24 years, dedicating most of that time to serving customers with care and integrity. He strongly believes in Harris’ 10 core values and does his best to live them daily. Chad finds genuine satisfaction in exceeding expectations and making someone’s day just a little bit better.
Now focused on our customers in Iowa, he approaches every challenge as an opportunity to grow, improve, and deliver more value. With a service-first mindset and a passion for people, Chad continues to be a trusted and positive presence within Solutions/HLG.
Chad Boode
Manager | Tax Expert
Specialization: Real Estate & Property Tax
Years of Experience: 20+
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Natossha has over 20 years of experience in municipal government software, with leadership roles at Harris Computer since 2001. She currently leads a hybrid team focused on technical support, client relationships, and real estate tax expertise, specializing in SQL queries and development.
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Known for her ability to balance strategic planning with hands-on support, Natossha has successfully improved workflows and developed training programs. With a BBA in Information Systems, she brings extensive expertise in IBM server systems, SQL, DB2, and SmartFusion.
Natossha Lord
Manager | Tech Support
Years of Experience: 20+
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A US Veteran and seasoned IT professional with 21 years of experience, Mike has 13 years dedicated to providing solutions for local government. He holds a Bachelor’s degree in Management Information Systems and has worked across diverse sectors including healthcare, military, and public service.
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His certifications include C|EH (Certified Ethical Hacker), E|CSA (Certified Security Analyst), CCENT (Cisco Certified Entry Network Technician), CJIS Security & Awareness Training, WatchGuard Network Security, WatchGuard Fireware Essentials, MCITP Enterprise Administrator, and MCSA (Windows 8).
Mike Barr
Manager | Technical & Professional Services at Delta/S&W
Years of Experience: 20+
email: tjoffrion@harriscomputer.com
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With over 40 years of experience supporting local governments in their IT operations—particularly within Finance and Payroll—Tim brings a wealth of knowledge and dedication to every project. He holds both a Bachelor of Business Administration from the University of Mississippi and a Master of Business Administration from the University of Southern Mississippi.
A proud native of the Mississippi Gulf Coast and graduate of Gulfport High School, Tim’s leadership extends well beyond the workplace. A lifelong rugby enthusiast, he served as captain of the Ole Miss Rugby Football Club and founded the Mississippi Gulf Coast Rugby Football Club. Though he’s retired from play, he still enjoys catching matches of the New Orleans Gold professional rugby team.