Software Support
Dedicated to Helping You
Our Software Support Teams
Our Customer & Application Support Team is the backbone of our customer service efforts. Providing hands-on assistance to local government offices, addressing everything from basic software inquiries to complex issues. Our team excels at providing clear, client-focused resolutions and training, helping customers fully leverage our software to streamline operations.
SUPPORT TEAM - PAYROLL & FINANCIAL SERVICES
Manager | Tax Expert
Specialization: Treasurers/Auditors - Financial, Engineers, Recorders, Human Resources
Years of Experience: 15+
Hannah Bouvier
Hannah brings over 15 years of experience in leading high-performing teams and enhancing operational efficiency. She specializes in managing cross-functional efforts to deliver services in finance, payroll, taxation, and administration.
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With a focus on strategic planning and strong relationship-building, Hannah ensures the smooth delivery of services. She is dedicated to continuous improvement, fostering team development, and creating scalable systems that drive long-term success.
Nancy Baird
Support Analyst
Years of Experience: 20+
Cindy DuCheney
Senior Support Analyst
Years of Experience: 25+
Makeesha Keller
Support Analyst
Years of Experience: 8
Heather Whitehead
Software Support Specialist
Years of Experience: 20+
Kristi Clark
Senior Application Support
Years of Experience: 10+
Jill Jermyn
Support Specialist
Years of Experience: 15+
Sonia Morrison
Senior Application Support
Years of Experience: 15+
SUPPORT TEAM - COUNTY TAX
Natossha Lord
Manager | Tax Expert
Specialization: Real Estate & Property Tax
Years of Experience: 20+
Natossha has over 20 years of experience in municipal government software, with leadership roles at Harris Computer since 2001. She currently leads a hybrid team focused on technical support, client relationships, and real estate tax expertise, specializing in SQL queries and development.
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Known for her ability to balance strategic planning with hands-on support, Natossha has successfully improved workflows and developed training programs. With a BBA in Information Systems, she brings extensive expertise in IBM server systems, SQL, DB2, and SmartFusion.
Harmony Black
Product Analyst
Years of Experience: 35+
Mary Malone
Senior Support Specialist
Years of Experience: 30+
Sue Oliver
Software Support Specialist
Years of Experience: 20+
Kathy Lanier
Support Specialist
Years of Experience: 8
Lori McDonald
Senior Support Analyst
Years of Experience: 18+
Kristine Reid
Dedicated Support & Trainer
Years of Experience: 3+
SUPPORT TEAM - INFOCON
Leroy Graham
Manager | Support
Specialization: INFOCON
Years of Experience: 20+
Natossha has over 20 years of experience in municipal government software, with leadership roles at Harris Computer since 2001. She currently leads a hybrid team focused on technical support, client relationships, and real estate tax expertise, specializing in SQL queries and development.
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Known for her ability to balance strategic planning with hands-on support, Natossha has successfully improved workflows and developed training programs. With a BBA in Information Systems, she brings extensive expertise in IBM server systems, SQL, DB2, and SmartFusion.
Dave Wolowski
INFOCON Tax
Years of Experience: 35+
Greg McKinney
INFOCON Law Enforcement
Years of Experience: 20+
Steve Seliga
INFOCON Courts
Years of Experience: 29+