Software Support | Localgov 1

Your support team.

Our Customer & Application Support Team is the backbone of our customer service efforts. Providing hands-on assistance to local government offices, addressing everything from basic software inquiries to complex issues. Our team excels at providing clear, client-focused resolutions and training, helping customers fully leverage our software to streamline operations.

SUPPORT TEAM - PAYROLL & FINANCIAL SERVICES

Manager | Support Services

Specialization: Treasurers/Auditors - Financial, Engineers, Recorders, Human Resources

Years of Experience: 15+

Hannah Bouvier

Hannah brings over 15 years of experience in leading high-performing teams and enhancing operational efficiency. She specializes in managing cross-functional efforts to deliver services in finance, payroll, taxation, and administration.

With a focus on strategic planning and strong relationship-building, Hannah ensures the smooth delivery of services. She is dedicated to continuous improvement, fostering team development, and creating scalable systems that drive long-term success.

Jennifer O'Neill

Senior Application Support

Years of Experience: 20+

Sonia Morrison

Senior Application Support

Years of Experience: 15+

Cindy DuCheney

Senior Support Analyst

Years of Experience: 25+

Heather Whitehead

Software Support Specialist

Years of Experience: 20+

Kristi Clark

Senior Application Support

Years of Experience: 10+

Makeesha Keller

Support Analyst

Years of Experience: 8

Jill Jermyn

Support Specialist

Years of Experience: 15+

Nancy Baird

Support Analyst

Years of Experience: 20+

SUPPORT TEAM - COUNTY TAX

Natossha Lord

Manager | Support Services

Specialization: Real Estate & Property Tax

Years of Experience: 20+

Natossha has over 20 years of experience in municipal government software, with leadership roles at Harris Computer since 2001. She currently leads a hybrid team focused on technical support, client relationships, and real estate tax expertise, specializing in SQL queries and development.

Known for her ability to balance strategic planning with hands-on support, Natossha has successfully improved workflows and developed training programs. With a BBA in Information Systems, she brings extensive expertise in IBM server systems, SQL, DB2, and SmartFusion.